Product Support
At ErgoDent, we're committed to providing outstanding support for our dental products, assembled right here in Australia. We understand you might need assistance with warranty, returns, or service. Explore the resources below to find the answers you need.
Frequently asked questions
What does the ErgoDent warranty cover?
Our warranty covers manufacturing defects and faulty workmanship. Please see our warranty policy for full details and exclusions.
What is the process for returning a product?
To initiate a return, please visit our returns page and follow the instructions. Ensure the product is in its original packaging and you have your proof of purchase.
How can I request a service for my ErgoDent product?
You can request a service by filling out the service request form on our website. A member of our team will be in touch to arrange the service.
Are ErgoDent products TGA approved?
Yes, all our products are TGA approved and meet the stringent Australian safety standards.
Where can I find the product manual?
Product manuals are available for download on the individual product pages on our website.
Do you offer on-site repairs?
Yes, depending on your location and the nature of the repair, we can arrange for an on-site service. Contact us to discuss your needs.
How long is the typical turnaround time for repairs?
We aim to complete all repairs as quickly as possible. The turnaround time depends on the complexity of the repair and the availability of parts, but we'll keep you informed throughout the process.
What should I do if my product arrives damaged?
If your product arrives damaged, please contact us immediately with photos of the damage, and we will arrange a replacement or refund.
Aussie support, built for you
At ErgoDent, our support is proudly Aussie-made, just like our products. We are committed to providing you the best service and expertise to make your business a success. Contact us with the button below!